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somewhere inside all of us is the power to change the world

Are you up to the challenge?

Customer Manager
Full time, permanent
Salary: £35,000-£45,000 p.a. depending on experience 
Location: Home based with ability to travel to St Neots, Cambridgeshire and customer locations

Here at Energise it’s not just a job, it’s a commitment to a more sustainable way of living. We are flexible, hardworking and not afraid to push boundaries. Our employees are encouraged to become the best they can be.

We are looking to expand our team and are seeking to employ someone who can not only do ‘The Job’ but questions it and then seeks to improve it.

We are currently seeking a Customer Manager to join our growing team. To achieve success in the role you will need to work effectively, have excellent customer service & presentation skills, be excited about the rapid development in the industry and wholly agree with the scientific conclusions of the UN IPCC.

The Role

As a Customer Manager, you will be part of the team that delivers high quality, environmental advice to our customers with the aim of minimising or eliminating environmental damage. Engaging with Commercial, Operations and our Service Delivery team, we are looking for someone to inspire change at a strategic level, who will support our clients by ensuring our services and customer expectations are being met.  To achieve success in the role you will need to work effectively, have good communication and problem-solving skills, as well as the ability to manage internal teams and ensure all departments are aligned with projects.  Keeping our customers updated regularly on progress, you will build strong relationships whilst resolving issues or expanding our growing suite of services.

 

As part of this role, you will be expected to:

 

1. Assume account ownership – You are responsible for leading all aspects of your accounts. This includes; building strong, trusted and persuasive relationships with your customers, proactively managing your remit, tracking against targets and co-ordinating the efforts of the internal team to ensure that we produce outstanding work that wows our customers. You will be responsible for reviewing any issues/escalations and where necessary lead on root cause analysis to provide insight for the customer and our internal benefit.

 

2. Know customers'  business inside out - With a deep, strategic understanding of your customers’ businesses, brands and people as well as the competitive landscape they operate within, you are able to add value by joining the dots across various customer contacts and projects, identifying opportunities for further development.

 

3. Manage customer development – You are responsible for identifying areas within the customers organisation where we can have impact and elevating the relationship with strategic thinking to add value and converting these opportunities into projects that are both impactful in terms of sustainability and commercially lucrative. You’ll develop a focused annual plan for each account (with input from the rest of the team), delivering the agreed actions and taking ownership for the customer targets agreed for each customer with updates presented on a quarterly basis.

 

4. Set projects up for success - Liaising with your various customer contacts you will receive and interrogate a variety of documents internally and from the customer side, ensure the work is delivered collaboratively with the Project Team. You are responsible for briefing the team on the customers context, expectations and requirements. You should track the development of projects/deliverables against the context, expectations and requirements ensuring that the integrity of the customers strategy and our strategy for our relationship with the customer is upheld throughout.

 

5. Ensure effective client communication – You will demonstrate strong, persuasive and articulate communication skills when discussing all aspects of your accounts and projects with customers on their sustainability strategy.

​The Candidate

Experience & Qualifications required

 

  • Degree or equivalent in related subject or adequate sector experience in Energy or similar related field

  • Proven experience as a Client Relations Manager or Relationship Manager within Energy sector

  • Experience tracking relevant KPIs (e.g. customer satisfaction)

  • Excellent communication and negotiation skills that allow you to build relationships to educate, engage and inspire people to take action (confident presentation skills)

  • Problem-solving aptitude

  • Ability to work well with a team

  • Ability to demonstrate knowledge, understanding and application in practice of Scope 1, 2 and 3 GHG protocols and other relevant standards

  • Knowledge of strategic impact of ISO14001/ESG/Sustainability

  • Competent at Excel with great analytical and numeracy skills

  • Proficient in MS Office, with working knowledge of CRM platforms

  • Ability to see the big picture and take ownership

 

Skills you will gain

  • Experience working with customers in a wide-range of industries

  • Emotional intelligence and personal growth

  • Ability to work in a fast-paced environment managing customer and internal expectations

  • Leadership skills

  • Risk and issue management

  • Understanding of the Net Zero industry and wider sustainability landscape

Package

  • ​Salary of £35,000 to £45,000 (dependent on experience)

  • Pension Scheme

  • Unlimited annual leave policy

  • Bonus scheme (employee and company-performance related)

  • Additional benefits information is available on Our Impact page

How to Apply

If you feel this role is for you and you have the relevant experience, passion and enthusiasm, please forward your CV to hr@energise.com.

 

Important to know before you apply: by submitting your CV, you confirm that you have read and accepted our fair data processing policy, which you will find here. It will help you  understand what information we collect from you, how, when, and why (namely for the purposes of the recruitment exercise) it may be collected and what happens to it. 

Energise is committed to a policy of diversity, equity and inclusion in its recruitment process. We actively and consciously seek to recruit without bias on the grounds of race, colour, nationality, ethnic origin, gender, marital status, disability, beliefs (religious or other), age or sexual orientation of that employee.

Please do not call or email if you are a recruitment agency.